This Privacy Policy explains how Winzoria ("we", "us", "our") collects, uses, stores, shares and protects your personal data when you visit or use the website winzorria.nl. Winzoria is operated under a Curaçao eGaming licence. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available 24/7 via live chat or email at winzorria.nl.
Winzoria Casino operates at winzorria.nl and holds a Curaçao eGaming licence. We launched in 2024 and offer casino games, a live dealer floor, table games, and a sportsbook to players who have registered accounts with us. For the purposes of applicable data-protection law, Winzoria is the data controller in respect of the personal information you provide to us or that we collect about you through your use of the platform.
If you wish to contact us about any matter relating to your personal data, you may do so through our 24/7 live chat service or by emailing us via the contact details listed on winzorria.nl.
We collect personal data in several ways: information you give us directly, information we collect automatically as you use the platform, and information we receive from third parties. The categories of personal data we may hold about you include the following.
We only process your personal data where we have a lawful basis for doing so. The table below sets out our primary processing purposes and the legal basis we rely upon in each case.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your Winzoria account | Performance of a contract |
| Processing deposits and withdrawals (min. €20) and verifying payment methods | Performance of a contract |
| Conducting KYC identity and age verification (must be 18+) | Legal obligation; performance of a contract |
| Administering welcome-package bonuses, reload bonuses, cashback deals, free-spin drops and VIP rewards | Performance of a contract |
| Providing 24/7 customer support via live chat and email | Performance of a contract; legitimate interests |
| Preventing fraud, money laundering and other financial crime | Legal obligation; legitimate interests |
| Complying with our Curaçao eGaming licence obligations and applicable law | Legal obligation |
| Responsible-gaming monitoring, intervention and self-exclusion management | Legal obligation; legitimate interests; vital interests |
| Improving platform performance, game lobby organisation and user experience | Legitimate interests |
| Sending marketing communications about promotions and new game launches | Consent (you may withdraw at any time) |
| Analytics and statistical reporting | Legitimate interests |
| Maintaining security of winzorria.nl and detecting technical faults | Legitimate interests |
As a licensed operator we are required to verify the identity of all players before processing withdrawals. KYC verification typically clears within 24 hours of document submission. We strongly encourage you to complete KYC promptly after registration so that your withdrawal requests are not delayed. The documents we may request include, but are not limited to:
Documents submitted for KYC are processed securely, stored in encrypted form, and accessed only by authorised personnel or our verified identity-verification partners. We do not use KYC documents for any purpose other than account verification and our legal compliance obligations.
Winzoria supports the following deposit and withdrawal methods at a minimum transaction size of €20:
All financial transactions on winzorria.nl are protected by SSL (Secure Sockets Layer) encryption. Full payment-card numbers are handled directly by our PCI-compliant payment processors and are never stored on our own servers. We retain transaction records — including amounts, timestamps, and method references — for as long as required by our licence conditions and applicable anti-money-laundering regulations. Cryptocurrency wallet addresses associated with your account are stored as part of your payment profile and treated with the same level of security as other financial data.
We do not sell your personal data to third parties. We may share your information with the categories of recipients listed below, and only to the extent necessary for the stated purpose.
All third-party processors are bound by data-processing agreements that require them to keep your data secure, use it only for the specified purpose, and not retain it beyond what is necessary.
We may disclose your personal data to regulators, law-enforcement agencies, courts, or other competent authorities where we are required to do so by law, court order, or in connection with our obligations under our Curaçao eGaming licence. This includes, for example, disclosures related to anti-money-laundering investigations or responsible-gaming enforcement.
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant successor entity, subject to equivalent data-protection commitments.
Winzoria is operated under a Curaçao eGaming licence, and some of your personal data may be stored or processed outside the European Economic Area (EEA). Where such transfers occur, we take steps to ensure that appropriate safeguards are in place — such as standard contractual clauses approved by relevant supervisory authorities, or transfers to countries that have received an adequacy decision — so that your data receives a comparable level of protection regardless of where it is processed.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and contractual obligations. In practice, this means:
When data is no longer required, it is securely deleted or anonymised.
Winzoria uses cookies and similar tracking technologies on winzorria.nl to ensure the platform functions correctly, to remember your preferences, and to help us understand how players interact with the site.
When you first visit winzorria.nl, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You may also change your cookie preferences at any time via the cookie settings link in the footer of the site, or by adjusting the settings in your web browser. Please note that disabling certain cookies may affect your experience of the platform, including the functionality of the progressive web app (PWA) and browser-based mobile play.
With your consent, we may contact you by email or other digital channels with information about promotions — including reload bonuses, cashback deals, free-spin drops tied to new game launches, and VIP rewards — as well as news about new games and platform features at winzorria.nl. We will only send you marketing communications where you have opted in to receive them.
You may withdraw your consent at any time by:
Withdrawing consent to marketing does not affect the lawfulness of any processing carried out before withdrawal, nor does it affect communications we are required to send for operational or legal reasons (such as account notices or responsible-gaming alerts).
Winzoria takes its responsible-gaming obligations seriously. We use the data we hold about your gaming activity — including wagering history, session length, deposit frequency, and transaction patterns — to monitor for indicators of problem gambling and to fulfil our duty-of-care obligations under our Curaçao eGaming licence.
Player-protection tools available at winzorria.nl include deposit limits, loss limits, session-time limits, cooling-off periods, and self-exclusion. When you set or request any of these tools, the relevant data is recorded on your account and actioned promptly. We may also proactively reach out if our monitoring identifies patterns of play that suggest you may benefit from support.
If you self-exclude, we will suppress your account from receiving marketing communications immediately and will take steps to prevent you re-registering for the duration of your self-exclusion period. Self-exclusion records are retained in accordance with Section 8 of this policy.
If you are concerned about your gambling, you can contact our support team at any time via 24/7 live chat or email, or reach out to independent responsible-gambling organisations for confidential advice and support.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
No method of electronic transmission or storage is completely secure. If you have reason to believe that your account has been compromised, please contact our support team immediately via the 24/7 live chat at winzorria.nl.
Depending on your location and applicable data-protection law, you may have some or all of the following rights in relation to your personal data. We will respond to verified requests within the timeframe required by applicable law.
| Right | What It Means |
|---|---|
| Right of access | You may request a copy of the personal data we hold about you. |
| Right to rectification | You may ask us to correct inaccurate or incomplete personal data. |
| Right to erasure | You may ask us to delete your personal data where there is no longer a lawful basis for us to hold it. Note that some data must be retained for legal and regulatory reasons even after account closure. |
| Right to restriction of processing | You may ask us to restrict how we use your data in certain circumstances. |
| Right to data portability | Where processing is based on consent or contract and carried out by automated means, you may ask us to provide your data in a structured, machine-readable format. |
| Right to object | You may object to processing based on our legitimate interests, including direct marketing. |
| Right to withdraw consent | Where processing is based on consent (such as marketing), you may withdraw that consent at any time. |
| Right to lodge a complaint | You have the right to lodge a complaint with the relevant data-protection supervisory authority in your jurisdiction. |
To exercise any of these rights, please contact us via 24/7 live chat or email through winzorria.nl. We may need to verify your identity before processing your request.
Winzoria is strictly an adult platform. You must be 18 years of age or older to register an account and use any of the services available at winzorria.nl. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a mandatory step in our KYC process, and we reserve the right to close any account where we have reason to believe the account holder is under 18, with any funds handled in accordance with our terms and conditions and applicable law.
If you believe that a minor has registered an account or provided personal data to us, please contact our support team immediately.
winzorria.nl may contain links to third-party websites, for example in relation to responsible-gambling organisations or payment providers. This Privacy Policy applies only to winzorria.nl and to the services operated by Winzoria. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before submitting any personal data to them.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify you by posting the updated policy on winzorria.nl and, where appropriate, by sending you a direct notification via the email address registered to your account. The date of the most recent revision will always be shown at the top or foot of this page. We encourage you to review this policy periodically. Your continued use of winzorria.nl following the posting of changes constitutes your acknowledgement of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch with us. Our support team is available 24 hours a day, seven days a week.
We are committed to resolving any data-privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data-protection supervisory authority in your jurisdiction.
