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Home › Cookie Policy

This Cookie Policy explains how Winzoria ("we", "us", "our") uses cookies and similar tracking technologies on winzorria.nl. Please read it alongside our Privacy Policy and Terms & Conditions. By continuing to use winzorria.nl you consent to our use of cookies as described below. You may withdraw or adjust that consent at any time using the controls set out in this policy.

1. Who We Are

Winzoria Casino is operated at winzorria.nl under Curaçao eGaming licence OGL/2025/9421/9865, issued in 2025. For any privacy or cookie-related queries you may contact us at [email protected] or via the 24/7 live chat available on site.

2. What Are Cookies?

A cookie is a small text file placed on your device (computer, tablet, smartphone, or any other internet-enabled device) when you visit a website. Cookies allow the site to recognise your device on subsequent visits, remember your preferences, and gather analytical information about how you use the site. Similar technologies — such as web beacons, pixel tags, local storage objects, and software development kit (SDK) identifiers in our Progressive Web App (PWA) — operate in comparable ways and are covered by this policy wherever we refer to "cookies".

Cookies can be:

  • Session cookies — temporary files deleted when you close your browser or end your session.
  • Persistent cookies — files that remain on your device for a set period or until you delete them manually.
  • First-party cookies — set directly by winzorria.nl.
  • Third-party cookies — set by external services we use, such as analytics or payment providers.

3. Why We Use Cookies

Winzoria uses cookies and similar technologies for the following broad purposes:

  • To operate and secure the platform so that it functions correctly for every user.
  • To remember your login state, language preference, and display settings across sessions.
  • To analyse how players navigate the site so we can improve performance, layout, and the game lobby.
  • To deliver relevant promotional content — including details of our Dutch welcome package, weekly cashback offers, and tournament events — and to attribute bonus redemptions to the correct promo codes.
  • To support our responsible-gambling tools, including session-time reminders, deposit-limit tracking, and self-exclusion enforcement.
  • To facilitate secure payment processing across all supported deposit and withdrawal methods.
  • To fulfil our anti-money-laundering (AML) and Know Your Customer (KYC) obligations under our Curaçao eGaming licence.
  • To prevent fraud, detect multiple-account creation, and protect the integrity of our VIP and loyalty programme.

4. Categories of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for winzorria.nl to function. Without them you would not be able to log in, deposit funds, launch games, or use live chat. Because they are strictly necessary, they do not require your consent and cannot be disabled through our cookie banner.

Purpose Examples Duration
User authentication & session management Session token, login state Session
Security & fraud prevention CSRF tokens, bot-detection flags Session
Load balancing & server routing Server-affinity identifier Session
Cookie consent state storage Consent preference record 12 months
KYC & AML workflow continuity Document-upload session state Session
Self-exclusion & responsible-gambling enforcement Restriction flag, timeout state Persistent — matches restriction period
Payment processing Transaction reference, payment-method token Session / short-term persistent

4.2 Functional Cookies

Functional cookies enable enhanced features and personalisation on winzorria.nl. They are not strictly necessary but significantly improve your experience. If you decline them, some features — such as remembering your preferred language, currency display, or game-lobby view — will reset each visit.

Purpose Examples Duration
Language & localisation preference Locale cookie (e.g., nl-NL) 12 months
Currency & display settings EUR preference flag 12 months
Game-lobby layout & recently played Lobby view preference, last-played list 6 months
PWA installation state (iOS & Android) Install-prompt suppression flag 30 days
Live-chat session continuity Chat widget state identifier Session
Bonus & promo-code attribution Active promo code (e.g., LUCKY1, RELDAY) 30 days
VIP tier & loyalty display preferences Tier badge cache, Wager Points display Session

4.3 Performance & Analytics Cookies

These cookies collect aggregated, pseudonymous information about how visitors use winzorria.nl — which pages are visited most, how players move through the registration and deposit funnel, and where errors occur. The data helps us improve site performance and the game library. We do not use these cookies to identify you personally.

Purpose Provider Type Duration
Page-view & session analytics First-party / third-party analytics platform Up to 24 months
Funnel analysis (registration, deposit, KYC) First-party analytics Up to 12 months
Site-error & performance monitoring Third-party monitoring service Session / 30 days
A/B testing & feature flags First-party / third-party testing tool Up to 6 months
Game-lobby engagement metrics First-party analytics Up to 12 months

4.4 Marketing & Targeting Cookies

Marketing cookies allow us and our trusted advertising partners to show you relevant Winzoria promotional content — such as information about our welcome offer, tournaments like SpinOLeague 2026, or the Drops & Wins prize pool — when you browse other websites or platforms. They also help us measure the effectiveness of our campaigns and avoid showing you the same advertisement repeatedly.

Purpose Provider Type Duration
Affiliate & referral-source tracking Third-party affiliate network 30–90 days
Retargeting / remarketing audiences Third-party ad platform Up to 90 days
Campaign conversion & attribution measurement Third-party ad platform Up to 90 days
Social-media pixel (engagement tracking) Third-party social network Up to 180 days
Frequency capping (ad suppression) Third-party ad platform 30 days

We take our responsible-gambling obligations seriously. Our marketing cookies include controls to suppress gambling advertisements to users who have registered a self-exclusion or activated a responsible-gambling restriction on their Winzoria account.

4.5 Third-Party Provider Cookies

Several third-party services integrated into winzorria.nl may set their own cookies on your device when you interact with their functionality. These include, but are not limited to:

  • Game studios and aggregators (e.g., Pragmatic Play, Evolution, Nolimit City, Hacksaw Gaming, Big Time Gaming, Yggdrasil Gaming, Quickspin, NetEnt, BGaming, LuckyStreak, and 60+ further providers) — game-session state and in-game preference data.
  • Payment processors (e.g., Visa, Mastercard, Skrill, Neteller, PayPal, AstroPay, Google Pay, Apple Pay, BLIK) — fraud prevention, transaction authentication, and payment-method tokenisation.
  • Cryptocurrency processing services (supporting BTC, ETH, DOGE, USDT) — wallet-address validation and transaction confirmation.
  • Live-chat and customer-support platforms — chat-session state, satisfaction-survey tokens.
  • Analytics and monitoring providers — performance and error reporting.
  • Responsible-gambling tool providers — timeout, limit, and self-exclusion enforcement.

These third parties operate under their own privacy and cookie policies. Winzoria does not control third-party cookies and we recommend reviewing those policies directly. We only work with third parties who meet appropriate data-protection standards.

5. Cookies and Responsible Gambling

Winzoria is committed to player protection. We use specific cookies and local storage mechanisms to support responsible-gambling features on winzorria.nl, including:

  • Enforcing deposit limits (daily, weekly, and monthly) set by the player in their account settings.
  • Maintaining session-time reminders and displaying elapsed play-time notifications.
  • Honouring self-exclusion periods and temporary cool-off restrictions — these enforcement cookies are classified as strictly necessary and cannot be disabled.
  • Preventing the display of promotional bonus content to players who have opted out of marketing or activated responsible-gambling restrictions.
  • Supporting the 3× deposit wagering requirement for withdrawals as part of our AML controls, which requires tracking deposit and wager totals within your account session.

If you are concerned about your gambling, please use the responsible-gambling tools available in your account, contact our 24/7 support team via live chat or at [email protected], or seek assistance from an independent support organisation.

6. Cookies and KYC / AML Compliance

Under our Curaçao eGaming licence (OGL/2025/9421/9865), we are required to verify player identity before processing withdrawals. Session and functional cookies support this process by:

  • Maintaining continuity during the document upload process (government-issued ID, proof of address dated within 90 days, payment-method confirmation).
  • Recording the KYC status of your account so that verified status is correctly reflected across sessions.
  • Logging transaction and session data as part of our AML obligations.

Data collected through cookies in connection with KYC and AML compliance is retained for as long as required by applicable law and our regulatory obligations.

7. Your Cookie Choices and Controls

Except for strictly necessary cookies, you are in control of which categories are active on winzorria.nl. You have the following options:

7.1 Our Cookie Consent Banner

When you first visit winzorria.nl, a cookie consent banner will invite you to accept all cookies or customise your preferences by category. Your choices are saved for 12 months. You may revisit and update your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.

7.2 Browser Settings

Most browsers allow you to view, manage, block, or delete cookies through their settings menus. The precise steps vary by browser:

  • Google Chrome: Settings → Privacy and security → Cookies and other site data
  • Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari (desktop): Preferences → Privacy → Manage Website Data
  • Safari (iOS): Settings → Safari → Privacy & Security
  • Microsoft Edge: Settings → Cookies and site permissions
  • Android (Chrome): Settings → Site settings → Cookies

Please be aware that blocking all cookies will affect the functionality of winzorria.nl. In particular, it may prevent you from logging in, making deposits or withdrawals, launching games, or using live chat. We cannot be responsible for reduced site functionality resulting from browser-level cookie blocking.

7.3 Opt-Out Tools for Analytics and Advertising

You may also use the following industry opt-out mechanisms to limit tracking by third-party analytics and advertising services:

  • Google Analytics Opt-out: tools.google.com/dlpage/gaoptout
  • Your Online Choices (EU): youronlinechoices.eu
  • Network Advertising Initiative: optout.networkadvertising.org
  • Digital Advertising Alliance: optout.aboutads.info

7.4 Mobile and PWA Controls

The Winzoria PWA, installable on both iOS and Android, uses browser-based storage in line with this policy. You can manage permissions for the installed PWA through your device's app or browser settings. Removing the PWA from your device will also clear locally stored data associated with it.

8. Data Collected via Cookies

The information collected through cookies on winzorria.nl may include:

  • IP address and approximate geographic location (country/region level).
  • Device type, operating system, and browser version.
  • Pages visited, time spent on each page, and navigation path through the site.
  • Game titles launched, session duration, and in-game events (aggregated).
  • Referral source (including affiliate or campaign identifiers).
  • Login timestamps and session duration.
  • Deposit and withdrawal funnel interactions (not financial data itself, which is handled by PCI-DSS-compliant payment processors).
  • Promo codes entered and bonus-redemption events.
  • Responsible-gambling tool interactions (limit-setting, self-exclusion).

This data is processed in accordance with our Privacy Policy. We do not sell personal data collected via cookies to third parties for their own commercial purposes.

9. Retention Periods

Cookie lifespans vary by type and purpose, as indicated in the tables in Section 4 above. As a general guide:

  • Strictly necessary session cookies expire when you close your browser or end your session.
  • Persistent functional and analytics cookies are retained for between 30 days and 24 months depending on purpose.
  • Marketing and targeting cookies are generally retained for up to 90 days, with the exception of social-media pixels which may persist for up to 180 days.
  • Cookies used to enforce responsible-gambling restrictions (self-exclusion, deposit limits) remain active for the duration of the restriction and cannot be deleted by the player during that period.
  • Data retained for KYC and AML compliance purposes is kept for as long as required under our regulatory obligations.

10. International Data Transfers

Winzoria operates under a Curaçao eGaming licence. Some of the third-party cookie providers listed in this policy — including game studios, payment processors, and analytics services — may process data outside the European Economic Area (EEA). Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses approved by competent data-protection authorities, or we rely on service providers who have implemented recognised compliance frameworks. Further details are available in our Privacy Policy or by contacting us at [email protected].

11. Children

Winzoria is strictly an adults-only platform. Our services are not directed at persons under the age of 18 (or the applicable legal gambling age in a player's jurisdiction). We do not knowingly collect data via cookies from minors. If you believe a minor has accessed winzorria.nl and provided personal information, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, updates to applicable law, or changes in our services — for example, if we add new payment methods, expand our game library, or introduce new responsible-gambling tools. The date of the most recent revision will be shown at the bottom of this page. Where changes are material, we will provide a more prominent notice (for example, a notification on your next login). We encourage you to review this policy periodically. Continued use of winzorria.nl after an updated policy has been published constitutes acceptance of those changes, to the extent permitted by applicable law.

13. Contact Us

If you have any questions, concerns, or requests relating to our use of cookies or this Cookie Policy, please get in touch:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat widget on winzorria.nl
  • Website: winzorria.nl

We aim to respond to all written enquiries within five business days.

This Cookie Policy was last reviewed and updated in 2025. Winzoria Casino is operated under Curaçao eGaming licence OGL/2025/9421/9865.

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